Community Forum

Hallmark channel 138 doesn't work all the time

sharonvreeland4
New Poster

Hallmark channel 138 doesn't work all the time

What is going on with Hallmark channel 138?  I'm really getting tired of tuning to this channel to watch someing like When Calls the Heart tonight and it is not available.  Why does this keep happening?  Very disappointing.  Often today, this channel kept breaking up and the picture was distorted.  Now at 9:00 pm, When Calls the Heart is not available.   Sharon Vreeland

CCAndrew
Diamond Problem Solver

Re: Hallmark channel 138 doesn't work all the time

Signal issues is the cause on that channel probably just enough to go in and out. Check that the cables are tight and in good repair, remove any unnecessary splitters and possibly have a tech out to troubleshoot further

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
sharonvreeland4
New Poster

Re: Hallmark channel 138 doesn't work all the time

you say to check cables and check for splitters.  If there are any spillers, then Comcast put them there.  You are suggesting that a ask for a tech to check it.  At my expense?? This is the only channel that has a problem, so it doesn't make sense that it is a splitter.  Besides, there is a message on the TV saying there is a problem and the channel is not available.  

CCAndrew
Diamond Problem Solver

Re: Hallmark channel 138 doesn't work all the time

It could be anything from the tap to your cable box. A splitter, like the cable outside or like anything electronic can go bad. There’s only a charge if something inside your house is causing it. There’s no service charge for equipment and outside issue repairs

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!