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Hello jkarp1. We appreciate you visiting and posting on the Xfinity Forums. Apologies for our delay in getting to you. There can be a few different things cause clarity or pixelation issues on your screen when watch certain channels. I can assist with troubleshooting. For starters, have you checked the coax leading to back of your set top box and ensured it is securely fastened and finger tight? Also, have you attempted to reboot the cable box?
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
