Jessie,
Trust me, I verify that I still have HBO almost every day. LOL But YES, I followed the steps of @brenda800 and they worked for me! Thank you, Brenda!
My issue was that I did in fact add a new password already in HBO Max, but I added my new password on the app. It turns out it is critical that the new password is added on the HBO Max website, and not the app.
So.
1) I went to the HBO Max website and logged in via "login through provider", choosing Xfinity
2) I went into my account settings and put in my password that I had already created under Xfinity
3) I put in my Xfinity email as the email account, and I changed the password to a new password
4) I saved it
5) I logged out, then clicked log in, and did NOT click the "login through provider" button
6) Instead, I put in my Xfinity email address, then used the new password that I had just created
These steps worked perfectly. I'm now logged in, my phone app updated automatically and is letting me stream videos, and all is right with the world. 🙂
Jessie, thank you so much for your post, and since you got your answer from Brenda, then thank goodness for her as well.
I was having the same issue, I couldn't log into my HBO account through any device, I kept getting the message that my subscription was expired when it's actually very active through Xfinity.
I started out with your instructions but for me I didn't have to go all the way.
I did this:
1) I went to the HBO Max website and logged in via "login through provider", choosing Xfinity
2) I entered my xfinity user ID and Xfinity password
3) for some magical reason it then showed me my profile and boom, I was able to watch something on my laptop. I then went to my cell phone and tried to watch and boom, I was able to watch through my phone, then I tried on my Playstation and boom, it was finally letting me watch something.
I have no clue what went wrong or how it got fixed but logging in through the website was apparently the key, because I had tried time and time again to do it through the app but it wouldn't work. Now when I went to the app and I checked my account billing detials, it no longer says subscription expired, now it says I have an active account!
Thank you again!
Juan
when i try to log in i have to use the login with provider option only and i cannot get to the hbo settings to set up a password. any ideas how to work around that? @Napp82 @Brenda802
In Aug we spent HOURS online with Xfinity regarding this problem. They said it was HBO's problem. They gave us a phone number to call HBO in NY, their corporate offices. No help there. My husband found a phone number to contact HBO, they said it was Xfinity's problem. We cancelled HBO out of frustration. Today is the last day of the $11.99 a month for a year. So we thought we would try again. After 2 hours chatting with Xfinity online and via multiple call backs, we were about to cancel and just buy it from HBO directly. As a last ditch effort, my husband rebooted his computer, and VOILA! It is now working! We had to reboot each device, but at long last we have a resolution. Hope this helps!!
The agent wasn't able to help me but I was able to fix it on my own.
You have to do it on the website, not any apps or anything that will open the app. Make sure you are logged out of HBO max on the browser as well. Go to xfinity, log into your account and search for HBO max. Once there, click on "Create HBO Account and Password". It will take you to "sign in through your cable provider", click on xfinity and it will automatically log you in to HBO Max. My billing went back to it being Billed Through Xfinity and worked on all the apps! Good Luck!