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Got new modem now Investigation ID, TCM, STARZ...gone

New Poster

Got new modem now Investigation ID, TCM, STARZ...gone

I exchanged my modem, that’s all...was told nothing would change from the channels listing I currently had...everything would be the same..hooked up x1 modem...and activated...turned on tv and noticed I no longer could watch INVESTIGATION ID, TCM, AND STARZ...they are gone..by going to different modem they changed my plan and programs...<Edited>...give back my channels or you are going to lose a customer, <Edited>

Silver Problem Solver

Re: Got new modem now Investigation ID, TCM, STARZ...gone

The TCM loss had nothing to do with the modem change. That happened most everywhere on October 10 when it moved to the Sports/Entertainment add-on package.

 

What most likely happened with the rest is that the modem change caused your rate code to be updated to the current one from an older grandfathered code.

New Poster

Re: Got new modem now Investigation ID, TCM, STARZ...gone

Did the same last year lost ID channel now the TCM network gone, was also promised no changes would be made....<Edited>

 

New Poster

Re: Got new modem now Investigation ID, TCM, STARZ...gone

Like to add I have been with comcast 32 years and this is how I get treated!