Thanks for posting to the Xfinity Forums! I HAVE to have ESPN in order to keep up with my sports so I can understand why you'd want to make sure it's included in your package. I'd like to review your account to help get this resolved. Please send a private message including the full name as it appears on the account and your full name if different? To send a Private Message, please click "Comcast_Support” and click “send a message".