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Dwindling channel selection with increased prices.

Frequent Visitor

Dwindling channel selection with increased prices.

Is anyone else upset with the fact that channels keep disappearing from our selection? First it was Cinemax, and Comcast customer service claimed that the HITZ network was a like for like replacement (ridiculous). Then TCM disappeared, and is only available with the sports package (what's the logic behind that?). Now Reelz, Indie plex and multiple STARZ channels have gone missing. Customer Service actually tried to make me feel bad about missing the announcement, claiming that it's not their fault I wasn't aware of the changes. I explained what autopay is, but got no sympathy from their rep, of course. It would be different if they lowered the charges when they removed items, but they seem perfectly happy to continue to charge the same (or more) for less. <Edited>

Frequent Visitor

Re: Dwindling channel selection with increased prices.

Is it screenpix or streampix? <Edited> had it wrong when I went to Retro to watch a 70 year old movie. Told me I dont get this channel anymore but I do get Screenpix but must go thru On Demand for it. What???? What kind of company gives less options, charges more, and makes it confusing to figure out what you now recieve (<Edited>.) Went to On Demand Stream Pix and half the movies thry offer are 20 minutes long.  What???  

Does anyone regulate these guys? Appears only recourse is cord cutting <Edited>. What??????

You cant watch 50-100 year old movies without commercials without paying up the wazoo. Instead I must subsidize sports I dont watch that cost Comcast a bundle. 

Frequent Visitor

Re: Dwindling channel selection with increased prices.

This company <Edited>. Makes things confusing as possible, promises much, delivers less and less, changes features at will, steers you to overpriced sports channels you dont want, announces changes in small print in monthly bill, and so on. <Edited>

Keep in mind who is customer facing person. You and I may yell and complain to low level phone guy. He doesnt deserve it. What kind of management <Edited>  force people at bottom of company heirarchy to take abuse? <Edited> 

New Poster

Re: Dwindling channel selection with increased prices.

I know I am! Just discovered the missing stations yesterday. There are no words for how much I hate this company.
Contributor

Re: Dwindling channel selection with increased prices.

<Edited>

 

I have seen all kinds of confusing and conflicting statements from Comcast about which movie channels were being removed, so I didn't know what to believe.  Today I tried to watch a movie on the Retro channel, and I got a blank screen with a message that said, "We're sorry, this channel is no longer available".  Sorry??  If anybody here believes that, I have a bridge to sell you!

 

The word "sorry" is defined as a "feeling of distress, regret, or remorse".  <Edited>.  If they were really sorry about what they have been doing, they would STOP doing it!  Even Ebenezer Scrooge eventually had a change of heart!

 

<Edited> Looking forward to CUTTING THE CORD!

 

 

 

Most Valued Poster

Re: Dwindling channel selection with increased prices.

I bet if the people listed on the Comcast site below took a 0.5% pay cut, then we wouldn't be having this problem with Cinemax, TCM, Starz and Encore.

<Edited>

New Poster

Re: Dwindling channel selection with increased prices.

This latest cut in our selection of movie channels is wrong. I was given no notice that I would no longer receive the Retro or Indie channels. I'm still upset that I need to bundle TCM with a sports package. <Edited>

New Poster

Re: Dwindling channel selection with increased prices.

Official Employee

Re: Dwindling channel selection with increased prices.

Hello everyone!
We definitely understand how recent lineup changes can be frustrating. These changes are made to help ensure that we are able to stay competitive while still providing the best selection possible at the best price possible for all our customers. 
However, we do appreciate your feedback so we can take it into consideration for future changes.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Dwindling channel selection with increased prices.

Help me understand something -- Comcast told the Denver Post that its expenses are rising due to its "skyrocketing costs to carrying programming from networks. Specifically, the broadcast TV fee in the Denver market pays for ABC, NBC, CBS and Fox." - 

But Comcast owns NBC, Telemundo,  and many other channels like commercial-soaked USA Network, and Bravo, E!, CNBC, MSNBC, mun2, Chiller, SyFy, Sleuth, and Universal HD). They also own Universal Studios and its movie library, which provides content for Starz and its many channels.

It appears to some like they are taking money from one pocket and putting it into another. 

One reason Comcast costs are rising is due to hiring ever more lawyer/expert types who testify to Congress and the FCC that its rising fees are reasonable and fair.

 

New Poster

Re: Dwindling channel selection with increased prices.

AGREED!

I just added Xfinity internet and when I went to watch TV We TV, WGN and TMC were all gone and told I needed to purchase a subscription.  I am so irritated with them and my bill continues to be 154 a month.  OMG!  I do believe streaming channels have solved some of this nonsense. 

 

New Poster

Re: Dwindling channel selection with increased prices.

I started researching on the best way to replace Comcast with an online streaming service... and stumbled into this thread.  Like many of you... Xfinity pushed TCM into a pricey premium sports subscription package which we have absolutely no interest in joining.  My wife and I watch three types of programming:

    Cable news channels

    Hallmark movies

     and... wait for it... TCM 

We have subscribed to Comcast for perhaps twenty years.  Over the years, the program content became bloated with reality show channels, and the percentage of commercal time increased to offset the loss of viewers.  Still we hung on.  We did need Comcast - we switched to FIOS internet years ago for superior reliabiily and speed, but we were loyal customers to a fault.

This TCM nonsense has caused my wife and I to reassess our loyalty

500 channels means nothing if one of the only three channels you want to watch costs even more.

TCM was a haven for me...  no "edited for content" to make room for even more commericial time.

I have no hope that Comcast will restore TCM access.

They are trapped in a whirlpool of shrinking viewship, and this TCM nonsense has finally pushed me over the edge. 

Many of you seem to be in the same boat.

I need some help on deciding how to best cut the Comcast cord.

Can anyone suggest an online resource that can offer unbiased advice and dierction?    

 

Frequent Visitor

Re: Dwindling channel selection with increased prices.

Yep feel the same when they revel Cinemax, and Indie.  Not sure what Hitz was supposed to givens.  You click on a movie on the guide and it takes you to a catalog.  Me thinks it is time to rethink Comcast/Xfinity .  When you Comcast bill is $265/mos you would think they would value customers more.

Frequent Visitor

Re: Dwindling channel selection with increased prices.

Oops removed not reveal🙇‍♀️