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2 Messages
Don't Upgrade Services if you like your TV Lineup
I know I'm not the only one, but I'm still pretty upset about this situation. A rep assured me that I'd keep my channel lineup if I upgraded my package for a cheaper price. Ended up losing multiple channels including Investigation Discovery, which was the channel I watched most. Apparenlty Xfinity/Comcast decided not to renew with Discovery, so there's no way to get my channels back. Now I'm stuck with this ridiculously priced package and I don't use. I've been looking for alternative services. It's too easy to tell the truth, but the rep was obviously only worried about a sale and not the customer.
Zystus
Contributor
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31 Messages
5 years ago
I agree. I have an old plan that costs more, but I leave it alone and do not try to negotiate . Most channels people are complaining about losing, I still get, including Investigation Discovery, WE, WGN, TV Land, and others. I did lose TCM but was forewarned on that one.
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Laurie3101
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100 Messages
5 years ago
I also have an old plan and will not change anything. I have all of the channels others have lost when they upgraded to a new plan. I did lose TCM & CMT which is odd because I have the so called sports and entertainment package. I have all of the sports channels from that package but not TCM or CMT. I will not call about this because of the fear of losing the other channels. As many people have said, you lose channels yet the price does not go down. I also don't want to go to streaming because I need internet and I hear that Comcast charges a lot for just internet. I am talking about $80 to $100 per month just for internet. I can only have Comcast where I live so I keep the plan I have. I still pay a lot but at least I still have all the channels that I like to watch.
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Zystus
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31 Messages
5 years ago
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UncBooyah39
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1 Message
4 years ago
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