Greetings, @Cookiesmash! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are not able to access Disney Jr or Nick Jr. As a parent I certainly know important it is to have access to these channels. I would like to have a look into the account and see what could be going on. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.