Disney + app

[DW1003]

I read that Comcast (Xfinity) "does not support ABC Corporation" (the parent company of Disney / Disney+.   They don't get along.  So ridiculous.  We've paid a ton of money to Comcast over the past 30 years.

[CCAndrew]

I thought a workaround for watching Hamilton on Xfinity was an Amazon Prime Video subscription, which I have, and then access Disney+. l can access Disney+ that way....can see all kinds of Disney stuff......just not Hamilton. Why?

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Simply, content providers don’t provide as much content as in their own streaming services, it’s their right.

Disney is the parent company of ABC, not the other way around. Them getting along or not has no consequence on how much you pay. Not all companies have to work together.

[andyross]

Why did you sign up for a service without checking if you had access to it first? As noted, it is not available through X1. If you have a Smart TV, it might be available on that. Otherwise, you will need to use a 3rd party box like a Roku, Apple TV, Chromecast, or Amazon Firestick.

[PtE64]

I’m disappointed that Disney Plus is not made available to our family as part of our significant monthly investment in Xfinity.com. Why is this the case? I have read that it is about personal issues between C-suite and nothing to do with customer needs. Disappointing at all levels and a good reason to seek an alternative service.

[CCAndrew]

Disney and Comcast are major competitors that’s a big reason. You can access it through the Amazon Prime app if you have a subscription.

[Dzonit20]

I just signed up for Disney+. How do I get it to my TV with an X1 box?

[Rustyben]

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@Dzonit20 wrote:

I just signed up for Disney+. How do I get it to my TV with an X1 box?

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Disney has not given the X1 box an App to use and nothing has been announced as in the works. 

[CCAndrew]

There is no partnership between the two companies, you’ll have to find a different means to watch it. If you have Amazon Prime you can access it through the X1 app but from what I understand some content may not be available

[diannempotter1]

what is the local channel for Disney+? 

[andyross]

There is none. Disney+ is a subscription streaming service. There is no 'channel' for Disney+ or app on X1. You must use a separate streaming device and pay Disney a subscription fee (also, no more 7-day free preview.)

[btwrite]

Seriously, no Disney Plus on Comcast Xfinity? I just assumed we could get it. Guess I'll have to watch Hamilton on the small screen. Do any other cable services in the area offer Disney Plus?

[4001]

Getting Disney + on Xfinity x1

[CCAndrew]

Other than an Amazon Prime subscription and accessing it that way, there’s presently no contract between Disney and Comcast (doubt there ever will be). The content through Amazon is different than accessing the Disney app directly on a mobile device.

[andyross]

Just get a 3rd party streaming device like Roku, Amazon Firestick, Apple TV+, etc... Then you can watch on your TV.

[DW1003]

I realize that. But you would think that, since there is a pandemic going on, and considering we pay tons of money to Xfinity and that they have millions of subscribers who are stuck at home and would like to watch Hamilton, they would find some way to work with Disney. Just for this instance. You know, for the greater good of their loyal customers...who may now want defect to Verizon or use other apparatus to watch TV.

[CCAndrew]

Why is the onus on Comcast to provide Disney, they have 10’s of thousands of offerings On Demand. Why didn’t Disney make their service free through the pandemic? You’ll never see those 2 companies partner up, especially for one movie. Be a consumer, do what’s right for you.

[billmich88888]

why does every single post about this topic get merged into a locked thread, 

It's like they don't want any debate on this forum about this topic....

[billmich88888]

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@CCAndrew wrote:
Other than an Amazon Prime subscription and accessing it that way, there’s presently no contract between Disney and Comcast (doubt there ever will be). The content through Amazon is different than accessing the Disney app directly on a mobile device.

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How exactly via the Amazon Prime app on X1 do I access Disney + content?

[AndyMal]

My TV is NOT a smart TV. I don't have a roku stick or other streaming device. Can I sign up for Disney Plus and watch it on my TV?

[Kimo1083]

Why can I not sign up for Disney Plus?

[CCAndrew]

@Kimo1083 

Through Comcast, there’s no Disney Plus to sign up for...

[CCAndrew]

Not without one of the devices that you listed because Disney is a streaming service. Not available through Comcast

[AndyMal]

Thanks, that's what I thought.

[CCAndrew]

There’s nothing to debate, the 2 companies don’t work together and don’t want to and don’t have to.

[Again]

What devices and platforms are supported by Disney+?

[Rustyben]

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@billmich88888 wrote:

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@CCAndrew wrote:
Other than an Amazon Prime subscription and accessing it that way, there’s presently no contract between Disney and Comcast (doubt there ever will be). The content through Amazon is different than accessing the Disney app directly on a mobile device.

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How exactly via the Amazon Prime app on X1 do I access Disney + content?

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a Google search seems to show you have to subscribe through Amazon to the disney+ service to use it there. No one has reported their Disney+ works on the X1 nor Flex so far.

[CCAndrew]

Actually was reported but the content is not exactly the same
https://forums.xfinity.com/t5/Stream-TV-App/Disney-Plus/m-p/3351253#M27172

[comc25]

Disney will eventually force Comcast to add the app. Otherwise they will pull ABC, Disney, ESPN networks.

[jotaylor74]

Hey, I pay a lot for my X1 account. What the heck is going on with Xfinity and Disney? Give us the Disney Plus App. Like I said, I pay a lot for X1 over $150 a month surely Xfinity Content Program Department can negotiate with Disney for Disney Plus. Do that and you will have happy customers while your churn numbers go down. Right now I am mad because I have to stream my Disney Plus account via my cellphone. Not a happy customer. Do better Xfinity! or lost customers during a historical pandemic and you know everyone is working from home and we want to watch the movies on Disney Plus!

[ComcastJonathan]

Hi there,

Disney+ is on the roadmap, thanks for your patience. The X1/Flex platform uses a Linux derivative called RDK as it’s operating system so it takes time to onboard apps. We’ve got Hulu, CBS All Access, Spotify and Sling up and running, while HBO Max, Disney+ are ones we'll want to eventually include.

If you have a chromecast or a chromecast supported tv, you can use all those apps and even Xfinity Stream to cast from your phone to your TV.

[frosta]

When/how will I get Disney+.  I'm paying you enough each month to get this service!

[CCAndrew]

Forum search will tell you it’s on the map
https://forums.xfinity.com/t5/Channels-and-Programming/Disney-app/m-p/3259241#M104625

[baggens]

how come xfinity dose not have disney+ and when will they get it  it not fair that i see it addvertise all the time but cant get it because xfinity dose not support  it why

[baggens]

how come xfinity dose not have disney+ and when will they get it  it not fair that i see it addvertise all the time but cant get it because xfinity dose not support  it why

[Renegarcia]

What is the ETA for the Disney+ app on x1. This has been going on now for more than a year.

[JennStarr]

You can watch it if you have the new "Flex" device. Their answer to Roku and Firestick. But if you have one of those, you don't need the Flex device.  I remember how long it took for Hulu to get on Xfinity.  By the way, if you have Hulu, you an merge with it with Disney+ since they basically own Hulu. But you still need the Flex device. Just wait it will happen.

[JennStarr]

Yes XFinity did drop Starz which I was disappointed. On the bright side they did ad Hulu. I was waiting for that. You can get Disney+ if you have Hulu already. But I think you need their new device called "Flex".  While you do pay for the devie like $5 a month, it is a free internet service. It is their answer to streaming devices like Roku or Firestick. And if you already have one of those you can watch Disney+.

As for when they will add Disney+, it is up to Disney. They already own a bunch of other channels. Disney doesn't have their own cable company so they will need to go beyond streaming from the internet devices and go to a wider platform to satisfy their viewers. I know a lot of people have Disney+ for this reason: Exclusive content like The Mandalorian and other great shows. I would jump at getting it now before they go on the XFinity platform, because they (Disney) will raise the price. Oh, and Comcast may raise their price too. For now, you can use the Roku, Firestick or stream it from your other internet devices. Most people have more updated tvs that allow casting from your device. XFinity has this feature now.

[JennStarr]

And now if you have Hulu you can get Disney+, but you have to have the Flex device. XFinity's answer to the problem, which is $5 a month for the device, but supposedly a free internet service. For now.

[JennStarr]

You need Disney+ for that.  A different app for streaming you have to subscribe to.

[JennStarr]

Disney cannot force Xfinity to do anything.  It's a negotiation for a contract.

[CRK2]

I signed up for Disney Plus yesterday. I found out last night that Xfinity doesn't support the Disney Plus stream service. Do you plan to add Disney Plus in the feature?  If so, when?

[BruceW]

Back in July, a Comcast employee said:

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Disney+ is on the roadmap ...

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See https://forums.xfinity.com/t5/X1/Disney-Plus-App/m-p/3352864#M192131. I'm not aware of any later statements.

[mmahitchner]

I have Amazon Prime Video.  Could you please explain how I can access my Disney+ account through it?  Thank you for the help!

[JazzeeJ]

As more and more Xfinity Susbscribers sign up for Disney+ the pressure will grow.  They said it's on their roadmap.

I would also though like to hear an explanation how to access it from the Amazon App on the X1?

[mrhine]

It is frustrating that the app isn't available yet.  I have the same complaint with Peacock, that my (older) box won't support it and I don't want to swap out and lose all my DVR shows.

[CCAndrew]

It would be the same thing if Disney + was released. You’d have to give up the antique equipment for compatible equipment. Swapping a dvr you’ll only lose anything past the last 60 hours recorded

[comc25]

C'mon man: 

https://corporate.comcast.com/press/releases/comcast-launch-disney-espn-xfinity-platforms

As I said on 10/23/19:

Netflix is on Comcast equipment.

Amazon Prime Video is on Comcast equipment.

YouTube is on Comcast equipment.

Will only be a matter of time for Disney Plus. It’s essential to both Disney and Comcast that this happens. Online streaming is replacing cable and Comcast will do anything they can to keep their internet customers happy. The goal is to keep customers on Comcast equipment for everything. Look into Xfinity Flex. This is their response to Roku, Amazon Fire stick, etc.

Cable is dead.

[Majermom1965]

I have the Hulu app.