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Disney Plus not on both tvs

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Regular Visitor

Disney Plus not on both tvs

I purchased DisneyPlus but only get it on one of my two tvs?  Shouldn't I be able to access it on both?

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Diamond Problem Solver

Re: Disney Plus not on both tvs

Is this through cable boxes or through smart tv? There are some models that don’t have access, and you May have to swap. Or the cable box hasn’t taken an update yet

I am a Retired Official Comcast Employee
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Regular Visitor

Re: Disney Plus not on both tvs

We do have a cable box but I believe the tv is a smart tv.

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Diamond Problem Solver

Re: Disney Plus not on both tvs

So, how are you trying to access it, through the tv or the cable box?

I am a Retired Official Comcast Employee
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Regular Visitor

Re: Disney Plus not on both tvs

It's a smart tv, sorry.

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Regular Visitor

Re: Disney Plus not on both tvs

through the tv

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Regular Visitor

Re: Disney Plus not on both tvs

On the first tv it gives me the input option of "Home" and that is where I can access Disney Plus.  On the other tv I don't have that particular input option.

 

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Diamond Problem Solver

Re: Disney Plus not on both tvs

Did you download it on your second tv? Again, this isn’t a Comcast issue but more of a lack of understanding of what your tvs are capable of. Maybe check with a family member or neighbor to help you

I am a Retired Official Comcast Employee
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Was your question answered? Mark a post as the Best Answer!
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Regular Visitor

Re: Disney Plus not on both tvs

Thank you.