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gloria9270
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6 Messages

Monday, July 27th, 2020 2:00 PM

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Disney Plus not on both tvs

I purchased DisneyPlus but only get it on one of my two tvs?  Shouldn't I be able to access it on both?

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5 years ago

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Accepted Solution

CCAndrew

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25.9K Messages

5 years ago

Did you download it on your second tv? Again, this isn’t a Comcast issue but more of a lack of understanding of what your tvs are capable of. Maybe check with a family member or neighbor to help you

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CCAndrew

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25.9K Messages

5 years ago

Is this through cable boxes or through smart tv? There are some models that don’t have access, and you May have to swap. Or the cable box hasn’t taken an update yet

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gloria9270

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6 Messages

5 years ago

We do have a cable box but I believe the tv is a smart tv.

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gloria9270

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6 Messages

5 years ago

It's a smart tv, sorry.

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gloria9270

Regular Visitor

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6 Messages

5 years ago

through the tv

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CCAndrew

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25.9K Messages

5 years ago

So, how are you trying to access it, through the tv or the cable box?

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gloria9270

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6 Messages

5 years ago

On the first tv it gives me the input option of "Home" and that is where I can access Disney Plus.  On the other tv I don't have that particular input option.

 

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gloria9270

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6 Messages

5 years ago

Thank you.

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