Msbange's profile

New Poster

 • 

1 Message

Tuesday, December 24th, 2019 3:00 PM

Closed

Channels taking me to HD channels

When I type in a channel number, like #13, it takes me to #212.  Most of the channels are taking me to HD channels.  It makes using the guide difficult and flipping channels doesn't really work.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

Gold Problem Solver

 • 

26.5K Messages

6 years ago

To control the "Prefer Best Available Resolution" option see https://www.xfinity.com/support/articles/x1-auto-tune-to-hd-channels.

Contributor

 • 

91 Messages

5 years ago

That's because you have a HD tv and if there is a HD version of the channel you're trying to get to, the box is defaulted to take you to the HD version of the channel. You can change that in your box's settings.

forum icon

New to the Community?

Start Here