New Poster
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1 Message
Channels taking me to HD channels
When I type in a channel number, like #13, it takes me to #212. Most of the channels are taking me to HD channels. It makes using the guide difficult and flipping channels doesn't really work.
New Poster
•
1 Message
When I type in a channel number, like #13, it takes me to #212. Most of the channels are taking me to HD channels. It makes using the guide difficult and flipping channels doesn't really work.
Accepted Solution
BruceW
Gold Problem Solver
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26.5K Messages
6 years ago
To control the "Prefer Best Available Resolution" option see https://www.xfinity.com/support/articles/x1-auto-tune-to-hd-channels.
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carol601
Contributor
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91 Messages
5 years ago
That's because you have a HD tv and if there is a HD version of the channel you're trying to get to, the box is defaulted to take you to the HD version of the channel. You can change that in your box's settings.
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