Channels on my lineup not available to watch when selected on the tv

[knoushouse]

I have the Hallmark channels listed on my channel lineup but when I select them to watch on my tv, they are not available. How can I fix this problem?

[JanetteW]

I am curious about this as well. I can watch channel 703 Hallmark Movies and Mysteries via the streaming app, but it shows as unauthorized on set top box. I spent over 30 mins troubleshooting with a customer service rep over the phone, and she was unable to resolve the problem. 

[Summer94]

They same thing happens to me except mine is TV Land. Called Comcast on rep told me that I do subscribe to it and should be seeing it on TV and could not figure out why. Got transferred to someone else who told me I don't subscribe to it. I can view it on the app, and on the TV it does not say it requires a subscription, it has an error message. Comcast needs to get their act together.

[CCPhill]

Hello all, thank you for posting on our forums.  I would like to help review your channel lineups with you and see why you aren't able to view these channels through your cable box.  Please send me a private message with your full name to begin.

Thank you 

[Summer94]

How do you send private messages?

[CCKenF]

Thanks for sending us a PM, Summer94! I'll follow up with you there. 

Ken