Channels not working

[miphins1]

H&I and Movies! channels are not working and there is no live  person to talk to. Does any one know why

[user_name14]

at 7am 4/11/2020, ch 160 (H&I) and ch 243 are OOS (out-of-service) in Branchburg.  ch 160 is blacked out but flashes grey every 10-15 secs.  ch 243 had a frozen screen (Richard Chamberlain in a sword fight) but after power cycle went all black.  all other channels OK.

tried the xfinity chat but apparently it is an AI program, not real.  checked back at 11am, still the same condition.

[miphins1]

After channles came back they delited some of my dvr that we have on our comcast box and can not get them because they delited them peramently very upset COMCAST.NET IS A SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!