Community Forum

Changing Plan

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New Poster

Changing Plan

Is there a way to change your plan online or do I have to call.  Everytime I try here it just offers me 1 package option.  I am looking to downgrade my current TV options.  I do not really feel like being on hold for 45 minutes to get it done so was hoping there is a way to do it online.

 

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Problem Solver

Re: Changing Plan

I had no problem changing plans online - and, if you do enough digging, you should be able to select from a number of plans.

 

Some questions:
1. What services do you currently have (i.e. TV? Internet? Phone?)? Do you want to keep all of the ones you currently have?
2. Just how are you trying to change your plan  - not just "through the website," but what links/buttons are you clicking on, and what screens show up?

 

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New Poster

Re: Changing Plan

I currently have all three (phone, internet, tv) and want to keep all 3 just want to get more of a basic cable. I signed online and clicked "change my plan" but then just pops up with one plan. I will dig around a little more. Thanks!
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Problem Solver

Re: Changing Plan

If you're getting the same page I am, then right below your address, there should be something that says "View All Offers" - click on that. There should also be a "View All Offers" link at the bottom of that page.

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Silver Problem Solver

Re: Changing Plan

I wouldn't be surprised that any online offers would only be add-ons or upgrades. You may be forced to call in to do any downgrade.