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Center Ice Beta/HD not working again

Frequent Visitor

Center Ice Beta/HD not working again

Comcast Support:  what is wrong with Center Ice on October 21?  Neither the Colorado Avalanche nor the St Louis Blues Beta channels work ( "Sorry, we are having some trouble").  Even the SD broadcast of the game on channel 775 is loading very  inconsistently/slowly. Help!

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Frequent Visitor

Re: Center Ice Beta/HD not working again

Hello, Support?

Frequent Visitor

Re: Center Ice Beta/HD not working again

Same problem persists with Center Ice Beta inoperable! Code XRE-03090 ('Sorry we are having some trouble')..

 

I am sure Xfinity Support has read this thread, can I please get a reply?

Frequent Visitor

Re: Center Ice Beta/HD not working again

Talked to customer service for 25 minutes - no solution. Promised a call back in one hour since that was the agent's wait to talk to tech support. Still waiting for that return call (nearing two hours now) which we all know will never come.  

Frequent Visitor

Re: Center Ice Beta/HD not working again

24 hours later and no return call.  As anticipated. 

 

If Center Ice "Beta"\HD falls in the forest, does anyone at Xfinity hear it (or care)?

Frequent Visitor

Re: Center Ice Beta/HD not working again

Latest and greatest:  Center Ice Beta continues to fail. The error nessage of "Sorry we are having some trouble.  Please try this program again.  Still having trouble?  You may need to choose another program. " now seems permanent.  So, if you are not getting the service you should get, just watch something else.  A classic monopoly approach. The employees are well taught to just wear you down with made up excuse after made up excuse. 

 

One hour at the Xfinity store yesterday resulted in nothing being resolved and even less interest in the broken follow up promises. However, the staff were VERY into Halloween. Kudos to the store "Manager" in the strongman costume. 

 

Ability to fix problems - minimal. 

 

Ability to dress up in elaborate costumes - epic.

 

ComcastAnybody like to respond?

 

 

Regular Contributor

Re: Center Ice Beta/HD not working again

while this is not necessarily a "fail" , there is an issue with the Beta that I wanted to bring up to the community and moderators.

 

While watching a game on Beta, within a minute of the game ending the beta cuts out and goes right to the menu screen and music.

 

What I have recently noticed is that on the "regular channels" - they actually will stick around for post-game and the true final sign off. Un fortunately, most of those channels for me are in SD (which is better than nothing, but if every game was in HD, we wouldn't need BETA)

 

My question is : Can we please get the beta channels to stay tuned into the channel until after the post game, just like the dedicated linear channels are doing

 

Thank you