NashvilleKit's profile

New Poster

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2 Messages

Wednesday, July 1st, 2020 6:00 AM

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Cannot watch Turner Classis Movies

Have Digital Preferred TV service, yet I cannot watch Turner  Classic Movies (Channel 169). When I key in the channel number, the screen reads "This channel is not authorized. (V58)." I can't get any help from the xfinity website -- the bot chat is useless, even switching to a human, he gave up andf yet every time I ask for my channel line up there it is, both SD and HD. The chats have asked me to do resets (refreshes) and that doesn't do anything except annoy my household for 4 or 5 minutes!

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Gold Problem Solver

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8K Messages

5 years ago

TCM was moved to the Sports & Entertainment add-on last year.

New Poster

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2 Messages

5 years ago

How can I get that then? And how can I get rid of Epix; I don't like that at all. Do I have to go to the Xfinity store?

Gold Problem Solver

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8K Messages

5 years ago

If you have had Preferred for awhile, you have 'grandfathered' Preferred. When Comcast dropped many of the Encore channels, Epix and Screenpix were added as replacements. If you make any video changes, you could lose your grandfathering and lose Epix, but probably still get Spreenpix.

Visitor

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1 Message

4 years ago

Right now the link to add/drop channels is totally dead. I'm stuck in a deadly loop (see image). How do you change the channel lineup? Also, how do you speak to a human being? There is NO contact info available.

Contributor

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150 Messages

Hello @user_a96abf I hate to hear about the issues you're having with adding/removing channels online, but our team can definitely assist you. I do ask that you please create a new thread with your concern so we can assist you there seeing as how this is a pretty old thread. 

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