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@user_73ce0d why didn't you call to report this 6 months ago?

Hello, @user_73ce0d, thank you for reaching out to our forum for help with your phone service and account changes. I'm sorry to hear you've had phone issues for months, I know how important that service can be. Especially in emergencies! I have your back on this and will stick with you until we get you taken care of. Just to make sure we're on the same page, are you wanting to disconnect all your lines of service or just your phone service? 

Hi there @user_73ce0d! Thank you for reaching out to us here. I am sorry to hear that you have had issues with your phone services for so long, let's get to working on resolving this for you by having you send us a direct message. 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Thank you, we look forward to hearing from you!

Hello, @user_fb80c0. Thank you for reaching out to our Forums, I can certainly understand the frustration of not being able to get in touch with someone over the phone. You've reached the right team and we will gladly help and look for an Internet-only promotion that works for you! To begin, please send a Direct Message with your full name & address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message