Happened to me as well. I emphasized that my channels was not to be touched just repackaged my internet as I was paying extra for speed that was now included in a new package. Instead they took away all my premium channels as well as loosing WeTV. I was so passed. Phone support was such a waste of my time. Finally chat was able to rework some of my channels. She said that they are trying to renegotiate getting back WeTv within the package
WE TV is finally added back! Yayyyy! I changed packages back in November, the Rep informed me the change would result in channel loss. Which was a bummer but that high price I was paying had to go. But as of today 3/26/20, it's back in rotation!!
We got tired of playing such a high bill so we downgraded last week, not knowing my mom’s favorite channel, The ID Channel would disappear and she can’t get it back. We also watch a show on WE TV which disappeared but my mom checked yesterday and WE TV was back! ID has an app but it’s useless without a cable subscription.
I was told by a representative that the ID channel is now only offered in TV only plans. Not double or triple plays. If you go online and look at the plans it has a tab for internet and tv with a list of channels and a tab for tv only with a list of channels.