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Hi Amerrycan, thank you for your feedback regarding Altitude TV. We regularly examine our channel lineups and talk with a wide range of programmers to ensure that we are bringing the content that our customers want the most. We appreciate your feedback and thank you for taking time to reach out to us.
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Hi Everyone. Thank you for your feedback/interest. We have included some information below that should help in understanding the changes made.
Our programming agreement with Altitude expired on Aug. 31. As a result, we no longer have the rights to carry their content. We made an offer in line with the value of their programming, but they didn't accept it. We want to be able to offer Altitude to our customers, but only at a reasonable price. We hope that we will be able to carry Altitude again soon.
Comcast pays programmers like Altitude for the right to provide their content to our customers. Our programming agreements expire from time to time. We always try to work with programmers to carry the content our customers want at a reasonable price. Programming costs for Comcast, as well as other providers, are increasing. Our goal is to advocate on behalf of our customers to ensure that we can offer content you enjoy at a fair price. We have successfully negotiated thousands of agreements with programmers and come to an agreement in almost every instance. We want to be able to offer Altitude to our customers, but only at a reasonable price.
Every contract includes a certain package of channels and services at a fixed price for the stated period of time. But during the term of the contract, specific channels may be added, changed, or removed for a variety of reasons, including the launch of popular new channels or changes in the popularity of existing channels. In this case, we removed Altitude from your programming package, because we no longer have permission from Altitude to carry it. While this change won't cause prices to go down on existing packages, it will help reduce the speed at which they go up. The cost of programming generally continues to rise, which affects customer's bills. In fact, our programming costs have more than doubled since 2006. We absorb a large portion of these cost increases and are doing our best to manage them while delivering additional value to you.
Altitude has exclusive in-market broadcast rights for the Avalanche, Nuggets, Rapids, and Mammoth, so there aren't many alternate viewing options available. You can watch nationally televised Nuggets games on ESPN, NBA TV, or TNT. You can watch nationally televised Avalanche games on NHL Network, Fox Sports or NBC Sports Network. You can also watch AT&T SportsNet Rocky Mountain, which has Colorado Rockies, Mountain West Conference, and Big Sky Conference games.
This link also has some pertinent info on it, for your reference: https://www.xfinity.com/facts/Altitude.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hello All,
Thank you for using the Xfinity Forums to share your feedback regarding Altitude Sports. Our programming agreement with Altitude expired on Aug. 31. As a result, we no longer have the rights to carry their content. We made an offer in line with the value of their programming, but they didn’t accept it. We want to be able to offer Altitude to our customers, but only at a reasonable price. We hope that we will be able to carry Altitude again soon. Every contract includes a certain package of channels and services at a fixed price for the stated period of time. But during the term of the contract, specific channels may be added, changed, or removed for a variety of reasons, including the launch of popular new channels or changes in the popularity of existing channels. In this case, we removed Altitude from your programming package, because we no longer have permission from Altitude to carry it. While this change won’t cause prices to go down on existing packages, it will help reduce the speed at which they go up. The cost of programming generally continues to rise, which affects customers’ bills. In fact, our programming costs have more than doubled since 2006.
Altitude has exclusive in-market broadcast rights for the Avalanche, Nuggets, Rapids, and Mammoth, so there aren’t many alternate viewing options available. You can watch nationally televised Nuggets games on ESPN, NBA TV, or TNT. You can watch nationally televised Avalanche games on NHL Network, Fox Sports or NBC Sports Network. You can also watch AT&T SportsNet Rocky Mountain, which has Colorado Rockies, Mountain West Conference, and Big Sky Conference games. I hope this helps.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@MLB17 wrote:
I am extremely disappointed that Comcast feels they can quit televising our local sports channel of Altitude. I signed up with Comcast because Altitude was one of my contracted channels. Now you have broken your contract- can I get out of mine too? I’ll just save the money that I pay you and go to the games in person. Very disappointing and very shady business on Comcast part.
Comcast didn't break any contract; they negotiated in good faith with Altitude, and tried to keep the price they pay for Altitude down so that customer's won't see any price increase in their plan, and Altitude wouldn't play. There isn't any conspiracy to remove channels to "punish" customers, as some are wont to purport here at times.
Contracts come up with networks all the time. Most of the time deals are negotiated in a timely manner and customers see no change. Other times, it doesn't work out so well and a network is dropped.
As far as your contract, no, you can't get out of it without penalty.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hello All,
Thank you for sharing your feedback regarding Altitude. I understand, your frustrations as I have also been affected by this change.
Our programming agreement with Altitude expired on Aug. 31. As a result, we no longer have the rights to carry their content. We made an offer in line with the value of their programming, but they didn’t accept it. We want to be able to offer Altitude to our customers but only at a reasonable price. We hope that we will be able to carry Altitude again soon.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
