ACC Network

Xfinity, A couple of days ago I sent you an email about adding the ACCN to the channel line-up and I haven't heard any response from anyone there yet. Do you guys make it a habit to avoid responding to your customers when they write to you or are you just avoiding the subject overall?

The content of the messege I sent you is as follows:

"Please forward this email to anyone in your company who actually cares about keeping your customers happy or just to continue to keep the customers you already have!

I have been requesting that you add the ACCN channel for a while now with no results. The only thing we keep hearing is that "we are still in negotiations" on this subject. Either your negotiations team or the Xfinity/Comcast board of directors are either blind, incompetent, or seriously uneducated to realize that you will be losing an incredible amount of revenue by not adding the ACCN channel to the basic channel line-up WITHOUT increasing the price of the already overpriced basic plan. I say this because I am one of those hundreds of customers that have already posted that they will switch providers if you don't give us the ACCN. In my neigborhood alone there are 300 to 400 residents that are currently Xfinity/Comcast customers that have expressed there intentions to cancel their Xfinity/Comcast subsciption and switch to one of the other streaming services that do carry the ACCN. I for one will follow suit and switch to Directv that has already signed a contract to carry it. And thats just an example of a small neigborhood that you will be losing. If you're smart, you can see that through out the entire state of Florida you stand the chance of losing thousands of customers and hundreds of thousands of dollars in revenue, and that's just in the state of Florida! And add in the other states that have ACC schools and the thousands of those customers that really want to see their schools athletic programs competing on TV and you can begin to see the incredible amount of revenue lost just because you decide to play the 'negotiation game'.

Unless you blindly believe that Xfinity/Comcast is too big and that your customer base will never leave you, think again.

My advice to you: Do the smart thing. Do the right thing. Add the freaking channel before all your customers jump ship!"

I also added that messege to the Community Board on your website and in just a couple of days I have received 8 likes (kudos) to my entry which means that people are reading and agree with it and it's making sense to them. You've even seen that the Athletic Director at Florida State University and the head coach at the University of Miami (Manny Diaz) have each posted on twitter a messege to their fans to switch providers so that they will be able to watch their schools team play. I'm sure that more ACC school directors and coaches will be sending these kind of messeges to their fans and urging them to make the switch to a provider that carries the ACCN channel. We both know that their postings of these messeges carries much more weight and will have much more of an impact than my posting. The word is spreading around. WAKE-UP!! It's not just me that realizes this. I just happen to be one of the ones who took the time to post it online.  I'm also just one of the thousands of your customers that feels this way and are considering cutting the cord with you because it seems that Xfinity/Comcast cares more about the money than satisfying your customers needs and desires to have a channel they really want and need. In the end, your greed will end up hurting your companys revenue if and when you start to see your customers switching providers.

I would appreciate a response to this email, unless of course, I struck a nerve with you or if you honestly don't care about your customers.

Willie