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Why do new customers get better deals the long time ones?

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Why do new customers get better deals the long time ones?

I've been a customer for over 25 years. My plan is too high, and I don't use my home phone anymore. I put in my address on the Xfinity site while signed in and it gave me a TV and Internet deal for $45! Wow great, everything I need! I go to add it to my cart and checkout, it won't let me, it says invalid customer name. I was told by the chat representative to call, the lady on the phone said it sounded like an internet deal and try to figure it out on my own. I used separate browsers, and it kept doing the same thing.
The last agent I talked to said they couldn't do anything, I offered to send the screenshot of the deal and they said they can't receive them. Then offered me a package at over $100 dollars. 
I feel at being a customer for this long, I should be able to get a decent price once every 25 years! and I would have done it online if I could have! The customer service has really gone downhill. Spectrum is offering the same deal and I'm switching.

Official Employee

Re: Why do new customers get better deals the long time ones?

Hey there, bmiller2025, I see you are a new poster to our Xfinity Forums platform and I really appreciate you joining the community! We love having you in the Forums family and I want to wish you happy posting! I also appreciate you being a longtime customer in the family! 25 years is amazing and we look forward to many more years with you! I definitely want to make sure as a longtime customer you are still getting a great promotion for your services! I would be happy to see what promotions we have available in your area! Can you please send me a Private Message with your full name and your full address so I can pull up your account? 


To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side. 

I am an Official Comcast Employee.
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