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Trouble call fee charged

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Trouble call fee charged

Why tell the customer you will not be charged to only find a one-time fee of 80.00 for their wiring issue that cut off the internet during work and schook hours constantly?

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Official Employee

Re: Trouble call fee charged

@agreen343  Apologies for the issue and the experience that you described above. 

 

In reviewing your account, I do see this charge was credited on 11/20/2020. 

 

As a courtesy, we have also credited back any late fees that may have been incurred on this account over the past 24 months. 

 

Apologies again and thanks for your patience.  


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