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@agreen343 Apologies for the issue and the experience that you described above.
In reviewing your account, I do see this charge was credited on 11/20/2020.
As a courtesy, we have also credited back any late fees that may have been incurred on this account over the past 24 months.
Apologies again and thanks for your patience.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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