New Poster
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1 Message
Trouble call fee charged
Why tell the customer you will not be charged to only find a one-time fee of 80.00 for their wiring issue that cut off the internet during work and schook hours constantly?
New Poster
•
1 Message
Why tell the customer you will not be charged to only find a one-time fee of 80.00 for their wiring issue that cut off the internet during work and schook hours constantly?
Accepted Solution
CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@agreen343 Apologies for the issue and the experience that you described above.
In reviewing your account, I do see this charge was credited on 11/20/2020.
As a courtesy, we have also credited back any late fees that may have been incurred on this account over the past 24 months.
Apologies again and thanks for your patience.
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