New Poster
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1 Message
Texas Winter Storm Credit
Hello, I am wondering how I apply for the credit since I was without power and services is barely coming back to me now in the Houston area. Thank you.
New Poster
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1 Message
Hello, I am wondering how I apply for the credit since I was without power and services is barely coming back to me now in the Houston area. Thank you.
XfinityKatie
Official Employee
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744 Messages
4 years ago
Hello @justinslavis! Thank you for taking the time to create this post regarding the interruptions in your area. If you were running into issues with your connection and are in need of a credit, we can help assist you with that right here. Can you please send me a private message with your first and last name so we can get this taken care of together? To send us a private message, please click on my name, then select "Send a Message" on the right side.
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prempeter
New Poster
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1 Message
4 years ago
Justin, did you get a credit?
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chriscros13
New Poster
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2 Messages
4 years ago
theres not send message button when i clicked on the comast name?? why
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chriscros13
New Poster
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2 Messages
4 years ago
I just called xfinity customer support number 1 800-934-6489 and they finally gave me $40 credit. I tried to use that xfinity chat, but they couldnt help and wasted my time. They kept asking for a notification on the outage, but i didnt get the notification, and said they couldnt help me unless i got one, which is dumb cuz I was affected by the outage for 4 days in my area. Everyone save your time and call instead.
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