Community Forum

Texas Winter Storm Credit

justinslavis
New Poster

Texas Winter Storm Credit

Hello, I am wondering how I apply for the credit since I was without power and services is barely coming back to me now in the Houston area. Thank you. 

ComcastKatieMS
Official Employee

Re: Texas Winter Storm Credit

Hello @justinslavis! Thank you for taking the time to create this post regarding the interruptions in your area. If you were running into issues with your connection and are in need of a credit, we can help assist you with that right here. Can you please send me a private message with your first and last name so we can get this taken care of together? To send us a private message, please click on my name <ComcastKatieMS>, then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
prempeter
New Poster

Re: Texas Winter Storm Credit

Justin, did you get a credit?

 

chriscros13
New Poster

Re: Texas Winter Storm Credit

theres not send message button when i clicked on the comast name?? why

chriscros13
New Poster

Re: Texas Winter Storm Credit

I just called xfinity customer support number 1 800-934-6489 and they finally gave me $40 credit. I tried to use that xfinity chat, but they couldnt help and wasted my time. They kept asking for a notification on the outage, but i didnt get the notification, and said they couldnt help me unless i got one, which is dumb cuz I was affected by the outage for 4 days in my area. Everyone save your time and call instead.