Hello @quocnguyen4272 and thank you for reaching out to the Comcast Digital Care Team via our Forum. We have started a simplified interruption adjustment experience for all our customers who qualify.
To qualify for this adjustment please log into either our awesome website https://comca.st/2NiFvkR or our award-winning Xfinity App. Here is a link incase you need to download it.
With this two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience."
A form will launch
You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help.