Re: Request outage credits - Xfinity Help and Support Forums

Tvu6692 · ‎02-19-2021

@ComcastTeds wrote:
@LS100

Apologies for the issue and the experience that you described. I can see some unplanned outages that impacted your service from 12/25 through 1/3. We have applied credit to your account for this.

Apologies again and thanks for your patience.

Hi, I am also reaching out about outage credit for 2/15/2021 - 2/18/2021. Can someone assist me with this request.

Thanks in advance!

ComcastRob · ‎02-20-2021

@Tvu6692

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.

I am an Official Comcast Employee.
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