Apologies for the issue and the experience that you described. I can see some unplanned outages that impacted your service from 12/25 through 1/3. We have applied credit to your account for this.
Apologies again and thanks for your patience.
Hi, I am also reaching out about outage credit for 2/15/2021 - 2/18/2021. Can someone assist me with this request.
Thanks in advance!
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.