Community Forum

Re: Credit for service outage

New Poster

Re: Credit for service outage

Hi, we are currently experiencing an outage in our area and would like to receive a credit to the acccount for the outage.

Official Employee

Re: Credit for service outage



Apologies for the issue and the experience that you described above. 


We have placed a credit on the account for the days of 11/18 through 11/20.  We have also credited a recent late charge as well as a courtesy.


Apologies again and thanks for your patience.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!