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Apologies for the issue and the experience that you described above.
We have placed a credit on the account for the days of 11/18 through 11/20. We have also credited a recent late charge as well as a courtesy.
Apologies again and thanks for your patience.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
