Regular Visitor
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1 Message
Re: Credit for loss of service/outage Houston tx
Hi,
How do I get credit for my service being out during this cold freeze in Houston?
How do I get credit for my service being out during this cold freeze in Houston?
Regular Visitor
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1 Message
CCElizabeth
Problem Solver
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908 Messages
3 years ago
Greetings, @ikingcohen. I am sorry to hear your services were affected by Storm Uri, I know you all have been through a lot. We can definitely do an account review and check for applicable credits -- you came to the right place! Please keep in mind that we do not apply credits for power outages, however, we can apply credit for time our service or equipment failed.
I received your private message and will respond to you shortly. Please be reminded that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines https://comca.st/3pAVms3, but we are happy to help. Looking forward to working with you soon!
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