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Apologies for the issue and the experience that you described above.
As a courtesy, we have provided a credit on your account for any late fees, reactivation fees and data overage charges incurred on your account over the past 24 months.
There is now currently no balance due on the account and your account is no longer scheduled to be disconnected.
Thanks for your patience.
Greetings, @Kendsloan! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the experience you had when calling in. We would like to see what we can do to make sure your services are not interrupted. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.