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Paying too much for what I don't want

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New Poster

Paying too much for what I don't want

My bill is an outrageous $160 for TV, Voice, and Internet when I never wanted voice and don't need TV at all let alone all the channels I currently have. I cannot afford that much money for things I don't use and any time I've tried to talk to someone on the phone, they tell me they can't lower my bill. I'm ready to cancel and do something else I'm so upset. Is there anything that can be done to help me?
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Official Employee

Re: Paying too much for what I don't want

Hi there, Kphilpott, 

 

We can look into new billing options available to your account. Our team is ready to help. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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