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user_37e3a5
1st Reply

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2 Messages

Thursday, June 3rd, 2021 7:50 PM

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Plan Options

I have the same problem and cannot get a living soul to talk to no matter how I try.  I am not needing any voice or voice equipment from you and do not need all the channels that come with my plan.  I am now paying over 200 dollars per month for watching a handful of channels and basic internet.  That is outrageous.  Please contact me so we can get this problem straightened out.  Thank you.

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4 years ago

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XfinityBrie

Administrator

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672 Messages

4 years ago

Hello there @user_37e3a5, we'd be more than happy to assist here on the forums with any plan changes. Please initiate a peer-to-peer chat with us so we can best assist;

 

 

To send a peer-to-peer chat:

  • Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3pgPZQn
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. 

 

We'll go over different plan options and find one that best fits your needs and budget. =]

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user_37e3a5

Visitor

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2 Messages

@ComcastBrie I

ll get back to you tomorrowe.  Have been trying all and every support option and now I have just had enough.  Thank you.

4 years ago

0

Again

Expert

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31.9K Messages

@user_37e3a5 

This is the best place to get support!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

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