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@Annoyed9718 wrote:
I paid to have my service restored now the next morning my service has been disconnected and they are asking for more money. What is going on?
What is the reason given for disconnecting the second time and the new bill?
I am not a Comcast Employee.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Apologies for the issue and the experience that you described above.
In reviewing your account, it looks like someone on the team was able to communicate with you directly on this situation.
As a courtesy, I have credited back any late charges and reactivation fees incurred over the past 12 months. I hope that helps in making the overall balance due by 12/16/2020 more manageable.
Those credits will post overnight and will be available to view in My Account.
Thanks for your patience and hang in there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
