I paid to have my service restored now the next morning my service has been disconnected and they are asking for more money. What is going on?
What is the reason given for disconnecting the second time and the new bill?
Apologies for the issue and the experience that you described above.
In reviewing your account, it looks like someone on the team was able to communicate with you directly on this situation.
As a courtesy, I have credited back any late charges and reactivation fees incurred over the past 12 months. I hope that helps in making the overall balance due by 12/16/2020 more manageable.