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Paid bill service restored but turned off next day asking for more money

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Paid bill service restored but turned off next day asking for more money

I paid to have my service restored now the next morning my service has been disconnected and they are asking for more money. What is going on?
Expert

Re: Paid bill service restored but turned off next day asking for more money


@Annoyed9718 wrote:
I paid to have my service restored now the next morning my service has been disconnected and they are asking for more money. What is going on?

What is the reason given for disconnecting the second time and the new bill? 


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Official Employee

Re: Paid bill service restored but turned off next day asking for more money

@Annoyed9718 

 

Apologies for the issue and the experience that you described above. 

 

In reviewing your account, it looks like someone on the team was able to communicate with you directly on this situation. 

 

As a courtesy, I have credited back any late charges and reactivation fees incurred over the past 12 months. I hope that helps in making the overall balance due by 12/16/2020 more manageable. 

 

Those credits will post overnight and will be available to view in My Account. 

 

Thanks for your patience and hang in there.

 


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