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Outage credits for Texas power outages

sshort506
New Poster

Outage credits for Texas power outages

We were without power for two days.  We have Xfinity for home security, cable, internet and mobile phone service.  How do we get a credit. 

 

ComcastShayne
Official Employee

Re: Outage credits for Texas power outages

Hello Sshort506, thanks for taking the time to reach out to us over the Forums . I'm happy to assist with any credit requests you have, I know it has not been a kind few days down where you are at.

 

To get started, please send a Private Message with your first and last name as well as your address so I can locate your account.  

 

To send a private message, click my name " ComcastShayne", then click "send a message".


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Tayyab_Bukhari
New Poster

Re: Outage credits for Texas power outages

hi, I'm not seeing an option to send you a private message. I click your name and only seeing your badges.