Community Forum

Outage Credit

OrangeRider
New Poster

Outage Credit

I want to apply for the outage from the winter storm in Texas. How do I do this?

ComcastKorie
Official Employee

Re: Outage Credit

Hello, @OrangeRider! I hope you are having a good day, and thank you for taking the time to reach out to our Forum team. We would surely be able to help provide a credit for the time you have experienced service issues. Please send me a PM with your name and address to continue.

 

To send me a private message, click on my name, "ComcastKorie," and then click send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Darkfoxzilla
New Poster

Re: Outage Credit

I also have the same question.
ComcastJosephW
Official Employee

Re: Outage Credit

@Darkfoxzilla, we can also help with your crediting needs if you've experienced any interruptions to your services lately. Please follow the process as detailed above and send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
printisellis
New Poster

Re: Outage Credit

Hello,

 

I am trying to submit an outage request and do not see "Send a message" button next to your name. How can i submit this request?

 

Thank you

Again
Expert

Re: Outage Credit

@printisellis 

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ONWARDEVENING1
New Poster

Re: Request Credit for Houston Winter Storm Outage

Hi,

I'm requesting a service credit for the service outage that resulted from the winter storm in Texas. I was unable to use Xfinity services. Please credit my account.

Thanks.

ComcastLysaP
Official Employee

Re: Request Credit for Houston Winter Storm Outage

Hi, @ONWARDEVENING1

Welcome to our Xfinity Forums! We understand the current situation and we want to help. I hope you and your loved ones have been safe, and warm. Please send me a Private Message so that I can help! 

 

To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!