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Old account not lost current service

Regular Visitor

Old account not lost current service

I have just fixed my account when they found an old balance from 2018 ends in 7160. No way I can pay all that and they have no notice. Currently no service again in the midst of a pandemic and my kids e learning. What’s going on with Xfinity? You spring this on me now? It’s been over a year!!
Official Employee

Re: Old account not lost current service



Apologies for the issue and the experience. Due to the amount of the past due balance and the age of the debt, I have asked a few colleagues to review the accounts and reach out to you directly regarding some possible options. 


Someone on our team will be in contact with you via phone or e-mail soon. Thanks for your patience. 

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