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No Advantage being loyal customer ?

jppra
New Poster

No Advantage being loyal customer ?

Hello Comcast Management,   No Advantage being loyal customer ? 

 

Every 2 years after current contract ends,  cost keeps increasing by $30 for the same services / package. why can't you extend the contract with same price ? whereas we see deals online very cheap for new customers? you cannot provide same deal for existing customers why ? 

 

Your Policy is not fair!!  

 

You keep changing packages and  policies, you did not ask me before changing? and you want me to adopt and pay more every renewal. 

 

Can anyone work with me on my current renewal please,   I cannot afford to pay more now a days and I am not able to use latest offer online. 

 

Thanks and  Regards    - Jai.

ComcastPeter
Official Employee

Re: No Advantage being loyal customer ?

Hello, @jppra. Welcome to the Xfinity forums! I appreciate you taking the time to contact us here. I definitely get where you're coming from and know it can be frustrating seeing prices increasing. I'm always trying to cut down on costs myself, so know how important it is especially during these unpredictable times. I would be happy to review your account with you and look into options that meet your needs. Please send me a private message with your first and last name, as well as your service address so I can assist.

 

To send a private message, click my name "ComcastPeter", then click "send a message".


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rzchen
Frequent Visitor

Re: No Advantage being loyal customer ?

@ComcastPeter may I DM you as well? I posted a similar post back on 2/1 and have not had anybody from comcast respond to it yet

Again
Expert

Re: No Advantage being loyal customer ?


@rzchen wrote:

@ComcastPeter may I DM you as well? I posted a similar post back on 2/1 and have not had anybody from comcast respond to it yet


ComcastPeter would have to request you send a private message.  Asking an OE is not permitted here.  And, as you know @ComcastPeterH has responded to you.  Please do NOT bump a thread, nor make multiple posts in different threads about your issue.

 

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