I have experienced a loss of my income due to COVID restrictions for my state and I'm not able to pay the full amount for my bill this month. I'm unable to pay the full amount of $259.00 but I can pay $200.00 but just checking to see what options are available for me without losing service.
Sorry to hear this news.
As a courtesy, we have provided a one-time credit on your account for your loyalty.
I hope that helps in making the overall balance due more manageable. You will be able to see the credit online via My Account and on your next statement.
Thanks for your patience and hang in there.