Hi u/Gleem13! Thanks for posting to the Xfinity Forum. I'm sorry to hear about the situation you're dealing with and hope everything ends up working out for the best. Those types of situations can be so scary. Don't worry. We understand that Xfinity Internet and Xfinity Voice services are critical for connectivity during the evolving coronavirus (COVID-19) situation. For more information, visit https://comca.st/36PjNdW.
As for your account and late fees, your bill is due by the date at the top of your bill. If you haven’t made a payment by this due date, we'll send you a late payment notification, and you may also be charged a late fee on your next bill.
You can make a payment using the method that’s most convenient for you:
There are also several ways to ensure you don’t miss any future payments. Here’s how:
Let us know if you have any other questions we can answer for you. I hope this helps.
@ComcastChe wrote: ... For a limited time, we will not be suspending these services for any residential customer not able to pay their bill. For more information, visit https://comca.st/36PjNdW. ...
I was not able to find the "not suspending services" information that once appeared on https://www.xfinity.com/prepare. Could you indicate where on that page or elsewhere that info can be found?
@Gleem13 Apologies. The monthly bill is still due on 12/11/2020 as was mentioned above.
As a courtesy, we have credited your account for a recent data overage charge on your account from September.
I hope that helps in making the overall balance due more manageable.