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Extra overage bill despite switching to Unlimited Data

New Poster

Extra overage bill despite switching to Unlimited Data

On my Nov bill I was charged for data overages on my account. When I spoke to a representative on the support forum regarding switching to unlimited data, they assured me that my past overages for August and September would be forgiven. There was no overage charge on my last bill so why would there be one on this one?

New Poster

Re: Extra overage bill despite switching to Unlimited Data

Same here, i called them how many times. they told me no more extra charge and surprises charge. they keep on charging me of extra overage bill. 

Official Employee

Re: Extra overage bill despite switching to Unlimited Data

@srich2417 Apologies for the issue and the experience that you described above. 

 

We have credited the data overage fee in full from your recent statement. That credit will appear on the next month's statement.

 

Apologies again and thanks for your patience.  


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Official Employee

Re: Extra overage bill despite switching to Unlimited Data

@liza78 

 

 Apologies for the issue and the experience that you described above. 

 

As a courtesy, we have credited any data overage fees in full for the past 24 months. That credit will appear on the next month's statement.

 

Apologies again and thanks for your patience.  

 

Here are details on the data overage charges:
 https://www.xfinity.com/support/articles/data-usage-exceed-usage


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Official Employee

Re: Extra overage bill despite switching to Unlimited Data

@ZELDAT 

 

Apologies for the issue and the experience that you described above. 

 

As a courtesy, we have credited any data overage fees in full for the past 24 months, plus we have also credited back any other late fees and service fees charged over the past 24 months.

That credit will appear on the next month's statement.

 

If there is something else that we can assist with, please reach out to me via PM (Private Message) to see how we might be able to assist.

 

 You can click on my name (ComcastTeds) and go to the upper right link that says ”Send Me a Message” 


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Apologies again and thanks for your patience.  

 

Here are details on our data usage plan:
 https://www.xfinity.com/support/articles/data-usage-exceed-usage


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