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Exceeded number of attempts to add a payment methid

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New Poster

Exceeded number of attempts to add a payment methid

I’m trying to add a payment method for automatic payments and have had nothing but problem. I’ve talked to over 4 customer service agents who “promise” to call me back and never do! When I try and add a card to my payment method I get an error message stating “you have exceeded the number of attempts to add payment instrument. We are unable to process your request at this time”. I am beyond frustrated that literally no one at Comcast will help me and just says “we we escalate this and call you back.” Here’s a shocker, no one has called me back and no one has fixed my issue! So here I am 2 weeks later with no help. Has anyone ever experienced this? I am so close to canceling this entire service.
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New Poster

Re: Exceeded number of attempts to add a payment methid

Same exact issue. they are absolutely no help. Was this ever resolved? 

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Official Employee

Re: Exceeded number of attempts to add a payment methid

Hi, @gsimmondsand @Cfowler4774!  

We appreciate you for using the Xfinity Forum to report the issues you're having when attempting to update your payment methods. My team can investigate and may also be able to add the cards here on our end. If you @Cfowler4774, if you haven't already, can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 

 

@gsimmonds, I'll be replying to your private message shortly. 


I am an Official Comcast Employee.
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