Data cap is outrageous

[Fidget1000]

Hi,

I am not someone who generally complains and I always pay my bill on time.  Capping WiFi data at a time when more of us are working at home and our kids are doing schoolwork from home is outrageous.  It is clearly a bait and switch and also unethical at a time when people need the internet more than ever.  Charging me more for "unlimited" data for equipmetn I don't want is also not necessary.  I had unlimited data with my current equipment for months with no issues.  Please reconsider this policy change and stop taking advantage of a pandemic.  

Thank you

[JDPRICE]

I don't complain at all but this is criminal.  We have 4 kids on zoom all day and I work from home.  Unbelievable.  We are going to pay an extra 100 dollars this month.  Already have my FIOS appointment scheduled.

[ComcastTeds]

@Fidget1000 Thanks for your feedback. It has been received and shared. 

I don't see any data overage charges on your account and I don't see that your account has used over 1.2 TB usage a month over the past 12 months.   

Some additional info here:  https://www.xfinity.com/learn/internet-service/data?pc=1

[ComcastTeds]

@JDPRICE 

Thanks for your feedback. It has been received and shared. 

I don't see any data overage charges on your account for this month.   

Some additional info here:  https://www.xfinity.com/learn/internet-service/data?pc=1