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Data cap is outrageous

Fidget1000
New Poster

Data cap is outrageous

Hi,

I am not someone who generally complains and I always pay my bill on time.  Capping WiFi data at a time when more of us are working at home and our kids are doing schoolwork from home is outrageous.  It is clearly a bait and switch and also unethical at a time when people need the internet more than ever.  Charging me more for "unlimited" data for equipmetn I don't want is also not necessary.  I had unlimited data with my current equipment for months with no issues.  Please reconsider this policy change and stop taking advantage of a pandemic.  

 

Thank you

JDPRICE
New Poster

Re: Data cap is outrageous

I don't complain at all but this is criminal.  We have 4 kids on zoom all day and I work from home.  Unbelievable.  We are going to pay an extra 100 dollars this month.  Already have my FIOS appointment scheduled.

ComcastTeds
Official Employee

Re: Data cap is outrageous

@Fidget1000 Thanks for your feedback. It has been received and shared. 

 

I don't see any data overage charges on your account and I don't see that your account has used over 1.2 TB usage a month over the past 12 months.   

 

Some additional info here:  https://www.xfinity.com/learn/internet-service/data?pc=1


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ComcastTeds
Official Employee

Re: Data cap is outrageous

@JDPRICE 

 

Thanks for your feedback. It has been received and shared. 

 

I don't see any data overage charges on your account for this month.   

 

Some additional info here:  https://www.xfinity.com/learn/internet-service/data?pc=1


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!