I am an executor for a relative who recently passed. She inadvertently wrote a check for 1 x the amount of her bill. Currently there is over $900 in credit balance and I need to get her accounts reconciled. How do I get credit refunded?
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I am truly sorry for your families loss and would be more than happy to look into the account to see how I can best assist you with the refund of a credit balance. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
CCAndrew
Gold Problem Solver
•
25.9K Messages
6 years ago
2