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user_3f4f9f

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Thursday, April 29th, 2021 3:27 PM

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I am an executor

I am an executor for a relative who recently passed. She inadvertently wrote a check for 1 x the amount of her bill. Currently there is over $900 in credit balance and I need to get her accounts reconciled. How do I get credit refunded?

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4 years ago

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This post was created from this reply on different post
XfinityBillie

Official Employee

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3.4K Messages

4 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I am truly sorry for your families loss and would be more than happy to look into the account to see how I can best assist you with the refund of a credit balance. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

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BruceW

Gold Problem Solver

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26.5K Messages

4 years ago

"Please send us a private message" means:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  •  - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

(edited)

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