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Apologies for any confusion we may have caused.
Here is some info on scheduling a payment or making a payment arrangement:
Your account is showing as eligible for a payment arrangement:
If the past due amount is not received, service disconnection will begin on 12/02/2020.
As a courtesy, we have credited your account for any late fees and reactivation fees over the past 24 months. That credit will appear on your next month's statement and via My Account.
I hope that helps in making the overall balance due by 12/2 more manageable.