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Covid related past due balance: service interruption concerns

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Covid related past due balance: service interruption concerns

I've been unable to reach customer service by phone to confirm my current account status and recent payment arrangement. I've scheduled a payment but my account says "past due make a payment now to avoid service interruption"
Its extremely confusing and I'm worried about the timing, please help clarify. Thank you.
Official Employee

Re: Covid related past due balance: service interruption concerns



Apologies for any confusion we may have caused. 


Here is some info on scheduling a payment or making a payment arrangement:


Your account is showing as eligible for a payment arrangement:

  • Log into
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).


If the past due amount is not received, service disconnection will begin on 12/02/2020.


As a courtesy, we have credited your account for any late fees and reactivation fees over the past 24 months. That credit will appear on your next month's statement and via My Account. 


I hope that helps in making the overall balance due by 12/2 more manageable. 



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