The fact that customer service is telling me that they cant give me a 5 day extension to pay my bill is terrible. I have been struggling due to the pandemic and still paying on time despite my struggles. I am a loyal customer and haven't asked for much. But the customer service at xfinity is terrible <Edited> we are still in the middle of a pandemic and U I have a child in virtual school and can not loose internet service. Its crazy how these people treat us after being in contract with them for years and paying on time non stop. As soon as this contract ends im running far away from xfinity and never recommending them to anyone. Fios tv is way better and they treat customers better then this <Edited>
Apologies for the issue and the experience that you described above.
Your account is not currently eligible for a payment arrangement.
As a courtesy, we've credited your account for any late fees, convenience fees and reactivation fees incurred over the past months plus added an additional credit on your account.
That should help with the overall balance due. I hope that helps and hang in there.