New Poster
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3 Messages
Covid-19 payment extension zero help!
The fact that customer service is telling me that they cant give me a 5 day extension to pay my bill is terrible. I have been struggling due to the pandemic and still paying on time despite my struggles. I am a loyal customer and haven't asked for much. But the customer service at xfinity is terrible
CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@Vepps022
Apologies for the issue and the experience that you described above.
Your account is not currently eligible for a payment arrangement.
As a courtesy, we've credited your account for any late fees, convenience fees and reactivation fees incurred over the past months plus added an additional credit on your account.
That should help with the overall balance due. I hope that helps and hang in there.
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