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Covid-19 bill extensions

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Covid-19 bill extensions

I am in need of a bill payment extension, as i am unable to pay my upcoming bill on time due to the covid-19 pandemic causing me to lose consistent income. Am i able to get one without any unnecessary fees or service being cut off?
Official Employee

Re: Covid-19 bill extensions



Your account is showing as eligible for a payment arrangement:

  • Log into
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).


As a courtesy, we have provided a small credit for your loyalty. I hope that helps in making the current payment due more manageable. 


Thanks for your patience and hang in there.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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