Hello @Mfamba and thank you for reaching out to us via our Forums for help with your bill review. Seeing a bill increase when you were expecting to see a courtesy adjustment would be alarming and I would be reaching out as well if I was in your shoes too! This is never something we want for you to experience, but rest assured you are in good hands with our team of experts to work alongside of you on investigation on you billing.
Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastPeterH” and click “Send a message”