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Changed plan and my bill is now way too high

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Regular Contributor

Changed plan and my bill is now way too high

The confirmation email I got when I made changes to my account says my new Estimated Monthly Bill is $256.15 / mo.

 

Today, I got a bill for the following:

 

Partial Charges: $124.45 (I understand this)

Regular Monthly Charges: $489.80 (I don't understand this at all)

 

My old plan was the X1 Premier Triple Play which was $215 / mo.

 

It looks like the old X1 Premier Triple Play package was NOT removed from my account so my new plan plus my old package is still on my account.  How is it even possible to have two separate plans / packages on a single account?!?  However, even doing the subtraction $489.80 - $215 is  $274.80 which is still almost @$20 higher than what my confirmation email said.

 

I really need an explanation on this.

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Regular Contributor

Re: Changed plan and my bill is now way too high

I was on the phone with Xfinity today for over 90 minutes, talked to four different reps, and I still don't know if this has been resolved.

 

They all said something about an open work order that none of them were able to close.  One said I should get a new bill tomorrow but another said I won't get a new bill.

 

I'd really like to get some clarification on what is going on with this.

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Regular Contributor

Re: Changed plan and my bill is now way too high

Still no callbacks from the Xfinity reps that were supposed to call me back and my bill is still not fixed.  Nobody on the phone seems to know how to fix this.  How on Earth am I supposed to get this fixed?  Can I take billing issues to my local Xfinity store?

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Official Employee

Re: Changed plan and my bill is now way too high

Hi there, @kjakubowsk

 

I would love to look into your bill. I can double-check to see if payments went through, which is the main culprit in scenarios like this. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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