Community Forum

Bills on the app

RSMYORK
New Poster

Bills on the app

I cannot look at my app?
ComcastStephani
Official Employee

Re: Bills on the app

Hello, @RSMYORK! I'd love to look into why you're unable to access the app. Can you please send a Private Message with your first and last name and your address? To send a Private Message, please select my username and then select Send Message. We definitely want to ensure you're able to access all of the benefits our app has to offer. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
RSMYORK
New Poster

Re: Bills on the app

202394
ComcastAbbie
Official Employee

Re: Bills on the app

I apologize, I am not sure what you sent, but I would like to help get this app issue resolved for you. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Again
Expert

Re: Bills on the app

@RSMYORK 

Please follow the directions for sending a Private Message when requested.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
tonteen
Contributor

Re: Bills on the app

Hello

This forum is confusing. However,  My Xfinity Mobile App on my Android shows my paymenyamount as $114.81. After submitting payment clicking "Done" shows $0 balance. On my LapTop Xfinity account it shows Bal. Forwarded $134.20. The past year I have been submitting my payments through my Xfinity App  $114 a month. But online t shows $128 a month.  Bill History shows only one $114.81

My Devices online acct shows I have a Cable, Internet, TV Box,Parental Account. Negative. I have no children . Message shows (Laptop) "We cannot connect to your device" What device.? Mobile device shows No connection check outlets, everything Everything is working properly.

Are my Mobile App and my Online acct Two different accounts???

When reviewing my full account  each page,  Bill History,  Etc. It seems as though I have two accounts

ComcastPeterH
Official Employee

Re: Bills on the app

Hello and thank you for reaching out to the Comcast Digital Care Team on our Forums about your Xfinity Accounts. Having billing issues can get confusing and frustrating even for the most seasoned bill reader. This is never something we want for you to experience when you are reviewing your accounts on our awesome apps. I know if I was in your shoes I would be reaching out as well looking for a solution. You have come to the correct place to help you and make sure you have a clear understanding. 

 

To answer your question about the apps, yes we do have different apps for residential service (TV, Internet, Home Phone and Home Security) and another app for Xfinity Mobile. The two apps are different which is why you are seeing two different amounts and two different accounts. Please let us know if you have questions about this as we are always happy to help you 24/7. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
RSMYORK
New Poster

Re: Bills on the app

Can you email me the app sites.
RSMYORK
New Poster

Re: Bills on the app

What is name of the app?
ComcastStephani
Official Employee

Re: Bills on the app

@RSMYORK

I'd love to get the list of app names for you. These can be download in the Play Store or App Store: https://comca.st/3p8MDgx - This link lists all of our apps and what abilities they offer. Please let me know if you have any other questions for me that I can assist with. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!